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1. Eligibility

By accessing or using the Website, you affirm and guarantee that you are 18 years of age or older, possess full legal capacity to enter into binding contracts under Indian law, and are not restricted by any regulation that limits your ability to accept the disclaimers contained herein.

2. Enrolment / Registration

To use or access certain Website features, you may be required to provide personal details including, but not limited to: name, salutation, contact number, address, and email ID.

You agree that:

2.1. All information provided must be accurate, truthful, and complete.

2.2. You will not impersonate any individual or use offensive, misleading, or unauthorized names.

2.3. If any information is found to be incorrect, incomplete, or misleading, the Company reserves the unrestricted right to deny access, suspend accounts, or remove any submitted content.

You authorize the Company and its designated third parties to store and use the information you provide for Website operations, communication, and updates.

By using the Website, you warrant that you have the full legal competence to accept these Terms and that all obligations hereunder shall be enforceable against you to the maximum extent permitted by law.

3. Representations & Warranties

You expressly represent and warrant that:

3.1. Content Protection

  1. You will not delete, alter, or modify any Website content, including legal notices, trademarks, copyrights, or proprietary labels.

  2. All Website content—information, material, images, trademarks, trade dress, packaging, and branding—is the exclusive intellectual property of the Company.

  3. You shall not copy, duplicate, reproduce, republish, upload, distribute, or transmit any material without the Company’s prior written approval.

3.2. Prohibited Digital Conduct

You shall not upload or transmit any file containing viruses, malware, harmful code, or components intended to disrupt Website functionality or any linked network.

You also agree not to:

  1. Use Website products or services for commercial exploitation.

  2. Advertise, sell, solicit donations, or misuse public forums for commercial or unauthorized purposes.

  3. Engage in unlawful activity or behavior that may harm the Company or any individual.

  4. Participate in disruptive internet activities such as spamming, phishing, trolling, flooding, flaming, or other malicious behavior.

3.3. Disclaimer of Accuracy

The Website content, product descriptions, and materials are provided on an “as-is” and “as-available” basis.
The Company disclaims all warranties—explicit or implied—including merchantability, fitness for purpose, and non-infringement.

We strive to display product information accurately; however:

  1. Images may be enlarged/enhanced for illustration.

  2. Descriptions may include unintentional errors.

  3. Pricing discrepancies may occur; the Company reserves full rights to correct such errors without liability.

The Website, servers, and linked third-party services may not always operate uninterrupted or be free from defects, malware, or technical issues.

You access downloaded material at your own risk, and you alone are responsible for system damage or data loss arising from such downloads.

4. Indemnity

You agree to indemnify, defend, and hold harmless the Company and all persons acting under it (“Indemnified Parties”) against any and all losses, liabilities, damages, expenses, legal fees, or claims arising from:

4.1. Your breach of these Terms

4.2. Misuse of the Website or its content

4.3. Violation of intellectual property rights

4.4. Unauthorized access or activity conducted under your account

Your indemnification obligation remains enforceable even after termination of access to the Website.

5. Jurisdiction

These Terms shall be governed in accordance with the laws of India.
You irrevocably submit to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, for any dispute arising from or related to the Terms.

6. Grievance Redressal

For complaints or concerns related to legal compliance or Terms violations, you may contact the designated Grievance Officer:

Name: Mrs. Sonali Tipre
Designation: Director
Address: 3rd Floor, 3A, Interlink House, Central Plaza, 166th CST Road, Kalina, Santacruz East, Mumbai 400098
Email: info@elanaura.com
Phone: +91 7304240222
Working Hours: Mon–Fri, 10 AM–6 PM

The Company will resolve grievances in accordance with applicable Indian laws.

7. Comments & Questions

For feedback, Website issues, or questions related to policy documents, contact us at info@elanaura.com.

The Company retains the absolute right to block, suspend, or permanently disable any user account that violates these Terms, misuses Website features, or breaches fair usage guidelines.

PRODUCTS

8. Product Usage

By purchasing or using any nutraceutical or health supplement or cosmeceutical or cosmetic  products from our Website, you accept the following:

8.1. Intended Use

  1. Products are intended for adults aged 18+, unless otherwise recommended by a certified healthcare practitioner.

  2. Supplements are not substitutes for medical treatment or a balanced lifestyle.

8.2. Dosage Compliance

Do not exceed recommended dosage unless explicitly advised by a qualified doctor.

8.3. Storage Conditions

Store products in a cool, dry location away from direct sunlight or moisture.
Keep out of reach of children.

9. Medical Disclaimer

All product information—including blogs, consultations, and materials—is strictly informational and not medical advice.

9.1. Products do not diagnose, treat, cure, or prevent diseases.

9.2. Users with existing health conditions, pregnancy, lactation, or medication should consult a licensed doctor before use.

9.3. Discontinue use and seek immediate medical help if adverse reactions occur.

Personalized product suggestions are based solely on the data users provide and do not replace professional medical consultation.

We strive to maintain accuracy of health information; however, users must confirm health decisions with their healthcare provider.

10. Communication Consent

You authorize SMBIZZ Analytics Private Limited (Elanaurá) and its partners to send messages, alerts, commercial communications, or promotional calls, regardless of whether your number is registered under national DND/NCPR databases.

You agree not to file any claim under TRAI or related telecom regulations for such communication.

Access to the Website and services is conditional upon acceptance of this communication consent.

WEBSITE USE

11. User Account

You may maintain only one personal account.

11.1. You are responsible for safeguarding your account credentials and liable for all activities under your account.

11.2. Accounts are non-transferable and cannot be sold or shared.

If using the Website on behalf of another individual, you confirm that you are authorized to bind them legally. If they refuse to accept liability, you assume full responsibility for any misuse.

If account security is compromised, contact the Company immediately.
The Company may suspend, block, or permanently delete accounts at its sole discretion.

12. Content, IP & Third-Party Links

12.1. Some Website content is sourced externally; the Company does not endorse such content.

12.2. The Company disclaims liability for any loss caused by reliance on Website or third-party content.

12.3. Unauthorized use of Website material violates copyright, trademark, and IP laws.

We respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement, you can write to us at info@elanaura.com.

Third-party Website access is solely at the user's risk.

13. Site Security

You are strictly prohibited from:

13.1. Accessing systems, accounts, or data without authorization

13.2. Attempting to breach Website security

13.3. Interfering with Website service, including via malware, flooding, spamming, or overloading

13.4. Sending unsolicited promotional emails

13.5. Forging headers or communication metadata

13.6. Posting or transmitting content that threatens India's security, sovereignty, or public order

Any violation may result in civil or criminal prosecution.

14. FAQs & Additional Information

14.1. Elanaurá’s products are naturally formulated and do not cause long-term side effects.

14.2. SMBIZZ Analytics Private Limited (brand name - Elanaurá) is FSSAI Certified.

14.3. Personal guidance is available for top loyalty-tier members only.

14.4. For general product support, contact:
info@elanaura.com or +91 7304240222.

14.5. Elanaurá products may be consumed without a doctor’s prescription.

15. Contact Information

Phone: +91 7304240222
Email: info@elanaura.com
Address: 3rd Floor, 3A, Interlink House, Central Plaza, 166th CST Road, Kalina, Santacruz East, Mumbai 400098
Timings: Mon–Fri, 10 AM–6 PM

Social Media:
- Instagram: instagram.com/itselanaura/
- LinkedIn: linkedin.com/company/elanaura/