Shipping Policy

• Requests to modify or cancel an order may be entertained only if the order has not yet been dispatched.

• If the order has already left our warehouse, you must refuse delivery at the doorstep.

• Once the courier returns the package to us, a refund will be issued within 5–7 business days.

Due to hygiene and safety protocols, our products are strictly non-returnable and non-exchangeable, except in the case of damaged, tampered, or defective items.

Return Eligibility (Damaged Packages Only)

• Do not accept the parcel if it appears damaged, tampered with, leaking, or in compromised condition.

• You must inform us within 24 hours of delivery at orders@elanaura.com, along with:

  • Images of the damaged product

  • Inner & outer packaging

  • Shipping label

  • Invoice copy

• After reviewing your claim, if the damage is verified, we will arrange a reverse pickup.

• Please allow 1–2 working days for us to process your return request.

• Once we receive the returned product, we will inspect it and proceed with replacement, subject to stock availability.

• Replacement is the only resolution provided for eligible claims.

• We provide transit insurance only, valid up until the point the customer accepts delivery.

• Once the shipment is marked as delivered and accepted, insurance coverage ends.

We accept online orders through the following payment options:

• Net Banking (NEFT)

• Debit & Credit Cards (Visa & MasterCard, select Indian banks)

• UPI

• Cash on Delivery (COD)

If the payment is debited from your account but you did not receive an order confirmation, email us promptly at orders@elanaura.com with the following details:

• Transaction Reference Number

• Amount debited and registered email ID

• Date & time of transaction

• International orders are dispatched within 48 hours.

• Customs duties, import taxes, or any additional charges imposed by the destination country are the customer’s responsibility.

• No returns, exchanges, cancellations, or refunds are offered for international orders.

• All products undergo strict quality checks before dispatch to ensure they meet our quality standards.